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Terms & Conditions

1

Our shipping services cover almost all destinations across the globe, with a few exceptions and restrictions on certain products.

 

When placing your order, we'll provide you with estimated delivery dates based on the availability of your items and your chosen shipping method. Depending on the carrier you select, shipping rates and delivery estimates will be displayed at checkout

2

In the event that you need to return a product, we offer a 30-day window for most new and unopened items to be returned for a full refund. If the reason for the return is due to an error on our part, such as shipping an incorrect or damaged item, we will cover the cost of return shipping.

Payment Methods

3

Please allow up to four weeks for your refund to be processed, which includes the time it takes for the item to be shipped back to us (typically 5 to 10 business days), the time required to process your request within our company (usually 3 to 5 business days), and the time it takes for your bank to process the refund (which varies by institution and usually takes no more than a week).

4

If you need to initiate a return, simply login to your account and send us a message. We'll keep you informed via email once we've received and processed your returned item and issued a refund.

MASSARA EUROPE SASU

  • Nom de l'entreprise: MASSARA EUROPE SASU

  • Numéro d'immatriculation au registre du commerce: 94974235700013

  • Adresse de l'entreprise: 17 Rue du Viaduc, 92130 Issy-les-Moulineaux, France

  • Adresse e-mail: sales@massara.eu.com

 
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